HOW BEST CHANCE USES YOUR INFORMATION
Privacy
In plain English, before the legal detail: what Best Chance collects, why it needs it, who can see it, how long it is kept, and what choices you have.
1. Information you give us
This can include your account details, information about your child or family, documents and evidence you upload, the questions you ask, and any other content you choose to submit.
2. Why we use it
We use it to provide Best Chance, keep your support picture connected from one visit to the next, prepare the actions we suggest, improve reliability where you have allowed that, and meet our legal and security obligations.
3. Who can access it
Only authorised Best Chance systems and people, and service providers who need it for a defined purpose, can access your information. Advertisers do not get your private conversations or case data.
4. Your choices
You can ask to access, correct, export or delete your information, change your communication preferences, review connected-service permissions, and decide separately whether your story is used for research or community purposes.
5. Children and sensitive data
Best Chance holds sensitive information about disabled children and their families, so we apply extra care, collect only what we need, and control who can see what by role and permission.
6. Keeping this notice accurate
We keep this notice under review by a qualified privacy professional, covering the processors we actually use, how long we keep information, the legal grounds we rely on, any transfers outside the UK, and how to contact us.
Your privacy choices
You can ask to see, correct, export or delete your information at any time.