PRACTICAL SEND GUIDES FOR THE MOMENT YOU ARE IN
Guides hub
A guide takes one job — an annual review, a transport refusal, a meeting you are dreading — and puts the process and what you actually do next in the same place.
A guide is published here once it has been written and checked against current published guidance, with the date of that check on its face. Nothing is staged to make the shelf look fuller than it is. Several of these situations are already covered in full in Get Help.
What a guide gives you
- It is built around one jobAn annual review, a transport refusal, provision that is not being delivered, evidence, a meeting, a complaint, a transition, DLA — one real task per guide.
- The process, in EnglishWhat the route actually is, explained so you do not have to become a legal researcher to use it.
- What to have ready firstThe evidence, the dates, the people and the questions that matter — gathered before the meeting rather than remembered after it.
- What happens next, and when to chaseThe stage that follows, what to record while it is fresh, and the difference between waiting and being ignored.
- It connects to something that actsEach guide points into the check or tool that does the next bit, so reading turns into doing.
What a guide looks like
Guidance that’s already written
While the guides are being written, these situations are already covered step by step.
Start from what is happening
Get Help sorts your situation into the guidance that covers it, and that guidance is written now.